Wholesale FAQs

Contact Simple and Sylvan on how to set up a wholesale account.

Q: Once the contact form submitted, what’s the next step?

A: We’ll email you to connect and discuss if we’re a good fit.

Q: What are your payment terms?

A: Orders must be paid prior to the order being shipped. Occasionally we offer NET30 pricing for shops that we have an excellent history with. Past due balances are subject to a late fee per month.

Q: What’s your turnaround time look like? 

A: Currently the production schedule has orders shipped out within 2 weeks. All items are made-to-order, and if the timeline shifts, that is noted on our wholesale site for expected manufacturing times.

Q: Do you have minimums? 

A: We have a $125 order minimum, with a $150 minimum for new retailers. 

Q: Do you accept returns? 

A: Only defective items may be exchanged for product or credit toward the next order – if you’re not happy with anything please let us know ASAP so we can make it right!

Q: What if there’s another shop close to me that stocks your art? 

A: While we do our best not to oversaturate any areas, zip code protection is up to our discretion. Let us know if you have any concerns about this!

Q: How are orders delivered? 

A: Most orders ship via USPS, but can be flexible with shipping preferences.