Q: Once the contact form submitted, what’s the next step?
A: We’ll email you to connect and discuss if we’re a good fit.
Q: What are your payment terms?
A: Orders must be paid prior to the order being shipped. Occasionally we offer NET30 pricing for shops that we have an excellent history with. Past due balances are subject to a late fee per month.
Q: What’s your turnaround time look like?
A: Currently the production schedule has orders shipped out within 2 weeks. All items are made-to-order, and if the timeline shifts, that is noted on our wholesale site for expected manufacturing times.
Q: Do you have minimums?
A: We have a $125 order minimum, with a $150 minimum for new retailers.
Q: Do you accept returns?
A: Only defective items may be exchanged for product or credit toward the next order – if you’re not happy with anything please let us know ASAP so we can make it right!
Q: What if there’s another shop close to me that stocks your art?
A: While we do our best not to oversaturate any areas, zip code protection is up to our discretion. Let us know if you have any concerns about this!
Q: How are orders delivered?
A: Most orders ship via USPS, but can be flexible with shipping preferences.
Simple & Sylvan has been creating custom items for shops across the country. Check out our custom items.
We want to work with you to create custom items for your memorable destination. Simple & Sylvan has a few packages for custom work, or host Jess as she brings her trailer and mobile studio to soak in your special place. While there, Jess can work with staff to present workshops and interpretive talks.
Reach out via our Wholesale Inquiry page for more information!