Contact Simple and Sylvan on how to set up a wholesale account, outside of Faire.
Q: Once the contact form submitted, what’s the next step?
A: We’ll email you to connect and discuss if we’re a good fit.
Q: What are your payment terms?
A: Orders must be paid prior to the order being shipped. Occasionally we offer NET30 pricing for shops that we have an excellent history with. Past due balances are subject to a late fee per month.
Q: What’s your turnaround time look like?
A: Currently the production schedule has orders shipped out within 2 weeks. All items are made-to-order, and if the timeline shifts, that is noted on our wholesale site for expected manufacturing times.
Q: Do you have minimums?
A: We have a $150 order minimum, with a $250 minimum for new retailers.
Q: Do you accept returns?
A: Only defective items may be exchanged for product or credit toward the next order – if you’re not happy with anything please let us know ASAP so we can make it right!
Q: What if there’s another shop close to me that stocks your art?
A: While we do our best not to oversaturate any areas, zip code protection is up to our discretion. Let us know if you have any concerns about this!
Q: How are orders delivered?
A: Most orders ship via USPS, but can be flexible with shipping preferences.